Week From Hell
I just finished reading “Delivering Happiness” which tells the Zappos customer service success story. And what happens? I have the customer service week from hell. So: • Did Tony Hsieh set my...
View ArticleJust Not That Into You
I admit it. I expected feedback. I thought that when I shared my customer service experiences that the companies I talked about would at least respond… Wake-up Call to Tammy: THEY’RE JUST NOT THAT INTO...
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